FAQs

1. What is Oro & Lvy?
Oro & Lvy is an online fashion boutique offering high-quality, stylish, and ethically made clothing for modern wardrobes.

2. Where do you ship?
We currently ship worldwide. Shipping times and fees vary depending on your location and will be calculated at checkout.

3. How long will it take to receive my order?
Orders are typically processed within 2–3 business days. Delivery usually takes 5–10 business days, depending on your region.

4. Do you offer returns or exchanges?
Yes, we offer returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in original packaging.

5. How do I start a return?
Please visit our Returns Portal or email us at support@oroandlvy.com with your order number and reason for return.

6. Are your products sustainable?
Yes. We use eco-friendly materials and ethical production practices. Sustainability is at the core of everything we do.

7. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and other major payment options.

8. Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email.

9. Do you offer sizing help?
Yes. Check out our Size Guide on each product page or reach out to our team for personalized fit advice.

10. How can I contact customer support?
Email us at support@oroandlvy.com or DM us on Instagram @oroandlvy for a quick response.